Poor service

Tymebank refuses to pay my money back in my acount. They say I have to wait 35 working days. My kids have no food after the told me just now my money will reflect in my acount by today now theres another story again. Ive been waiting 2 weeks now for a teamleader and manager to call me their services are patheci on ABSA side they all ready have resolved the matter and already paid my money back to tymebank now tymebank doesnt want to pay my money they are *****s