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Fatima B
1 reviews | Active since Jan 2024
29 Apr 2025, 16:48
Poor Customer Services
Called Tyme Bank. Waited queue and when the call was answered the agent just dropped it. Really poor customer service. Pls call me back regarding my enquiry
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Replies (2)0
Replies (2)
GoTyme Bank | Formerly TymeBank's replyOfficial
30 Apr 2025, 06:52Hi Fatima, We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team. In protection of your information, we will DM you how we can turn things around for you.
GoTyme Bank | Formerly TymeBank's reply30 Apr 2025, 06:52
Official
Hi Fatima, We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team. In protection of your information, we will DM you how we can turn things around for you.
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Fatima B's updateReviewer Update
01 May 2025, 07:43I was advised to do complete my biometric verification at a Kiosk which I did, to Sign the agreement with Tyme bank, however this did not resolve the problem. I contacted Orleans to advise of the issue with no feedback. Then called customer services, spent 38 minutes holding and spoke to Portia. She too could not resolve the issue, which was escalated to a supervisor on standby on the public holiday, who should have called me back today 1 May 2025. However, I have received no feedback. Really poor customer service.
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Fatima B's update01 May 2025, 07:43
Reviewer Update
I was advised to do complete my biometric verification at a Kiosk which I did, to Sign the agreement with Tyme bank, however this did not resolve the problem. I contacted Orleans to advise of the issue with no feedback. Then called customer services, spent 38 minutes holding and spoke to Portia. She too could not resolve the issue, which was escalated to a supervisor on standby on the public holiday, who should have called me back today 1 May 2025. However, I have received no feedback. Really poor customer service.