Poor customer service from TymeBank call Center and the bank itself

I’m a TymeBank account holder, lately I’ve been having issues with them. I was de*****ed on my Account via online purchase from Uber Johannesburg. This *****ulent case was open the same day as the ***** took place. This is the msg I got from them “ TymeBank Anti-*****: Your case is under Investigation. Feedback will be provided within 5 working days. Ref: GFD-185345. Help: ***” It’s been 2 months now and I have not received any feedback as to what’s happening with my case and whenever I called last today, I was put on hold for 10 mins.