Poor customer service from Tyme Bank

My mobile app has been deactivated for no apparent reason after being a client of Tyme Bank for some time. Every time I call them, they tell me about a Back-office which apparently has no direct line which you as a client can contact to find assistance. Their call center operators are not truthful nor do they offer any meaningful assistance to resolve your query. The fact that you cannot even visit a branch to speak to a consultant for assistance means you are at their mercy. To say this is poor service would be an understatement of the year. Poor....Poor.... service. I regret opening an account with this bank!