Poor Customer Service From the call center and the bank itself

This is the 4th attempt of replacing my credit card and one of the consultant said she will send me an SMS to verify myself and 10 days later, still awaiting.

I've sent all the required documents and nothing has been done on their end.

My credit card is blocked by one of the consultant that called me and reiterated that the SMS will be sent on the number verified over a voice recorded line

Your service is very very poor, yet I'm surprised why it doesn't even have a branch

Should this not be resolved, I'm going to reverse or block your debit orders frim my account