Poor customer service

Item: GoTyme Bank | Formerly TymeBank
Rating: 1
Author: Vhonani R

I have been calling and sending emails for 3 weeks regarding the delivery of my card with no response. The worse part is the courier company was claiming they delivered it but later arranged for delivery again. Still waiting...

I have even asked for the process to close the account because I am unhappy with the service but still no response.

Helpful (0)

Replies (1)

GoTyme Bank | Formerly TymeBank's replyOfficial

18 Jan 2023, 13:18

Hi Vhonani, thanks for getting in touch. We're deeply sorry to hear that. We'll escalate this to our credit card department team and they'll be in touch with you. The TymeBank Team

GoTyme Bank | Formerly TymeBank's reply18 Jan 2023, 13:18

Official

Hi Vhonani, thanks for getting in touch. We're deeply sorry to hear that. We'll escalate this to our credit card department team and they'll be in touch with you. The TymeBank Team