PL
Princess L
1 reviews | Active since Oct 2025
06 Oct 2025, 16:55
Poor customer service
I called yesterday, and went to kiosk to change my phone and email because I lost my phone and laptop Saturday night. I responded fast because I think someone might be using my account. But the agent said no one will use it but today they was transactions that I don't know how it happens, and the person keeps on changing my email because when I opened the account I was with him, so I have been suspecting that he has access and my doubts are true because I last used my account withdrawing at boxer but he was busy buying airtime and transferring without my concern. I'm disappointed
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Replies (6)0
Replies (6)PL
Princess L's updateReviewer Update
06 Oct 2025, 18:09There's someone who has access to my account, busy changing my email address since yesterday,I don't know this email anymore I don't have access of it ***. I'm not safe with tymebank
PL
Princess L's update06 Oct 2025, 18:09
Reviewer Update
There's someone who has access to my account, busy changing my email address since yesterday,I don't know this email anymore I don't have access of it ***. I'm not safe with tymebank
PL
Princess L's updateReviewer Update
06 Oct 2025, 18:26How can tymebank allow a stanger to remove my device that I linked with them? I verified my face and my finger but someone somewhere is busy with my account
PL
Princess L's update06 Oct 2025, 18:26
Reviewer Update
How can tymebank allow a stanger to remove my device that I linked with them? I verified my face and my finger but someone somewhere is busy with my account
GoTyme Bank | Formerly TymeBank's replyOfficial
07 Oct 2025, 07:19Hi Princess,
Apologies for the inconvenience caused. Kindly note that any agent will contact you.
Apologies for the inconvenience caused. Kindly note that any agent will contact you.
GoTyme Bank | Formerly TymeBank's reply07 Oct 2025, 07:19
Official
Hi Princess,
Apologies for the inconvenience caused. Kindly note that any agent will contact you.
Apologies for the inconvenience caused. Kindly note that any agent will contact you.
PL
Princess L's updateReviewer Update
07 Oct 2025, 15:40I am on call with tymebank I called them, they're taking me from pillar to post. Katlego from ***** department said the hold on my account is not for ***** he's transferring me to the relevant department of which I have more than 25 minutes holding with no luck. I am tired of this bank I have been through a lot because of it. Even on call is not helping
PL
Princess L's update07 Oct 2025, 15:40
Reviewer Update
I am on call with tymebank I called them, they're taking me from pillar to post. Katlego from ***** department said the hold on my account is not for ***** he's transferring me to the relevant department of which I have more than 25 minutes holding with no luck. I am tired of this bank I have been through a lot because of it. Even on call is not helping
PL
Princess L's updateReviewer Update
07 Oct 2025, 16:05It's now close to an hour hold my phone to the relevant department. Is it how tymebank treat their customers?
PL
Princess L's update07 Oct 2025, 16:05
Reviewer Update
It's now close to an hour hold my phone to the relevant department. Is it how tymebank treat their customers?
PL
Princess L's updateReviewer Update
07 Oct 2025, 16:44I'm the one who called you're poor customer service even now with no help
PL
Princess L's update07 Oct 2025, 16:44
Reviewer Update
I'm the one who called you're poor customer service even now with no help