POOR CUSTOMER SERVICE AT TYMEBANK

I have been calling almost all your consultants about verifying my address and even sent an email where they said I should send the proof of residence too only to find out it doesn’t work . There is no one that is assisting me , I am the one calling and sending messages on WhatsApp but everyone keeps on closing my chats. . I am so disappointed at the kind of service I am receiving it’s been 2 weeks now and I am getting no assistance