EG
Ed G
1 reviews | Active since Oct 2023
19 Oct 2023, 11:07
Poor Customer Service
Very poor customer service.
Blocked a credit card transaction for no reason.
In trying to resolve an issue of their own making I am met with an attitude insinuating I am *********** - there is no way to remedy the situation other than through there digital link which does not work. There phone number does not exist. I am then told a supervisor will call me back within ten minutes, has not happened.
I do not owe any money on my credit card, in fact there is an excess.
I cannot recommend Tymebank to anyone, good product, but dreadful customer service.
Helpful (0)
Replies (4)0
Replies (4)EG
Ed G's updateReviewer Update
19 Oct 2023, 21:50Tymebank has not rep**** personally.
EG
Ed G's update19 Oct 2023, 21:50
Reviewer Update
Tymebank has not rep**** personally.
EG
Ed G's updateReviewer Update
20 Oct 2023, 14:09I have received no reply from Tymebank privately.
EG
Ed G's update20 Oct 2023, 14:09
Reviewer Update
I have received no reply from Tymebank privately.
EG
Ed G's updateReviewer Update
23 Oct 2023, 20:29I cannot see their response, so it is pointless - they have my number.
EG
Ed G's update23 Oct 2023, 20:29
Reviewer Update
I cannot see their response, so it is pointless - they have my number.
EG
Ed G's updateReviewer Update
23 Oct 2023, 20:33Their message says the account is active.
It is not - you have blocked my credit card that has a positive balance.
So don’t tell me the account is active, it is not.
Don’t tell me an agent will call and then no one calls.
It is not - you have blocked my credit card that has a positive balance.
So don’t tell me the account is active, it is not.
Don’t tell me an agent will call and then no one calls.
EG
Ed G's update23 Oct 2023, 20:33
Reviewer Update
Their message says the account is active.
It is not - you have blocked my credit card that has a positive balance.
So don’t tell me the account is active, it is not.
Don’t tell me an agent will call and then no one calls.
It is not - you have blocked my credit card that has a positive balance.
So don’t tell me the account is active, it is not.
Don’t tell me an agent will call and then no one calls.