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Yvonne S

1 reviews | Active since Nov 2017

22 Aug 2023, 08:28

Poor Customer Service

My son has an account with TymeBank. He has been depositing money in it but they have now blocked the account. He has tried numerous times to contact the call centre and once he get through, the call gets cut. He needs to resolve this matter urgently. Also his account was blocked with no notification. How is this possible. How can we go about to resolve this if we cant even get through to the call centre. Please contact him URGENTLY after 16h30.

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Replies (2)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply24 Aug 2023, 10:30
Official
Hi Yvonne, thank you for bringing this to our attention. We've escalated his details to our team to get in touch with him and assist. Please ask him to keep his phone close. 
YS
Yvonne S's update25 Aug 2023, 14:06
Reviewer Update
Please contact him urgently as he has been waiting for you call toay.