Poor Customer service

My Tymebank account was put on a debit hold without them communicating anything with me. I called them yesterday at 13h00 and have been on a hold for 20 minutes. I called again after 17h00 and still no luck. I decided to call when they open at 7h00 this morning and the same thing, HOLD. I managed to get a hold of a guy after my 3rd call and I asked him if he would call me back when my airtime finishes and he proudly said yes, he will do. He asked me to hold while he check my account and for some reason, we got disconnected not because my airtime ran out as I still have airtime left. This guy did not have the decency to call back and it is now 1 hour later. I emailed them yesterday and still no call from them. My debit orders was suppose to go off yesterday and did not due to the poor service. Once this has been sorted will I definitely close this account.