RN
Ray N
1 reviews | Active since Jun 2022
01 Dec 2022, 11:18
Poor Customer Service
I reported a ********** transaction in my account and still i don't have feedback or refund. I have several times and every time i call i will be transferred to the "back office and of which they never answer the phone. The phone will be on hold for more than 30 minutes and even after calling them no one will call you back or send a sms. I regret banking with them the service sucks.
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Replies (3)0
Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
02 Dec 2022, 12:28 Hi Ray, that's not cool to hear. did you get a case number for the incident? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply02 Dec 2022, 12:28
Official
Hi Ray, that's not cool to hear. did you get a case number for the incident? The TymeBank Team
RN
Ray N's updateReviewer Update
05 Dec 2022, 14:04Yes i do have the case number and what is annoying the most its being transferred from one agent to another and then after put on hold for more 45mins as if m using rain drops to call tyme bank. Please refund my money then you can close the account afterwards i don't need it anymore.
RN
Ray N's update05 Dec 2022, 14:04
Reviewer Update
Yes i do have the case number and what is annoying the most its being transferred from one agent to another and then after put on hold for more 45mins as if m using rain drops to call tyme bank. Please refund my money then you can close the account afterwards i don't need it anymore.
GoTyme Bank | Formerly TymeBank's replyOfficial
06 Dec 2022, 10:21please provide us with a Case number, so we can follow up with our team
GoTyme Bank | Formerly TymeBank's reply06 Dec 2022, 10:21
Official
please provide us with a Case number, so we can follow up with our team