Poor customer service

will like to register my disappointment with Tyme bank service; my account was blocked during transfers that I was making, I received an sms to contact the bank as they suspected *****, but when I call the number that was given I really got the shock of my life when I was told to wait for 4 days for ***** department to contact me, what kind of service is this, do I have to wait for so long to access funds in my account, so in the meantime I can’t move around as I don’t have petrol, my kids can’t go to school or eat when there are funds in my account.