NM
Nelisiwe M
1 reviews | Active since Apr 2019
05 Apr 2023, 09:00
Poor customer service
My bank account is on hold since Friday the 31st of March 2023, I called on Saturday and I kept on being transferred from one department to another and on Monday the 3rd of April 2023 I sent an email and no one had the decency of contacting me or responding to my emails.
I am so irritated by the service I got, I can't access my account and nobody explained why this is happening.
Helpful (0)
Replies (6)0
Replies (6)
GoTyme Bank | Formerly TymeBank's replyOfficial
05 Apr 2023, 11:30Hey Nelisiwe, Hades, We have requested our team to get in touch with you.
GoTyme Bank | Formerly TymeBank's reply05 Apr 2023, 11:30
Official
Hey Nelisiwe, Hades, We have requested our team to get in touch with you.
NM
Nelisiwe M's updateReviewer Update
05 Apr 2023, 14:01I don't understand why did I receive a call only to be told that I am being transferred to another department... I didn't get help,I waited until the call got cut off! Poor service AGAIN!!!!
NM
Nelisiwe M's update05 Apr 2023, 14:01
Reviewer Update
I don't understand why did I receive a call only to be told that I am being transferred to another department... I didn't get help,I waited until the call got cut off! Poor service AGAIN!!!!
GoTyme Bank | Formerly TymeBank's replyOfficial
05 Apr 2023, 14:28We will follow up again. Apologies.
GoTyme Bank | Formerly TymeBank's reply05 Apr 2023, 14:28
Official
We will follow up again. Apologies.
NM
Nelisiwe M's updateReviewer Update
11 Apr 2023, 10:20Even now?
NM
Nelisiwe M's update11 Apr 2023, 10:20
Reviewer Update
Even now?
NM
Nelisiwe M's updateReviewer Update
11 Apr 2023, 10:30I've been on hold for twenty minutes and I still can't get through ***** department, you guys don't value customers how disappointing!!!
NM
Nelisiwe M's update11 Apr 2023, 10:30
Reviewer Update
I've been on hold for twenty minutes and I still can't get through ***** department, you guys don't value customers how disappointing!!!
GoTyme Bank | Formerly TymeBank's replyOfficial
11 Apr 2023, 10:38Hades Nelisiwe, Our ***** department will contact you shortly
GoTyme Bank | Formerly TymeBank's reply11 Apr 2023, 10:38
Official
Hades Nelisiwe, Our ***** department will contact you shortly