Poor Communicatio from tbeir Loans Department

I am very disappointed with the communication from Thyme Bank’s Loans Department.

All required documents were submitted on Friday, 23 January. The only response I received was a generic automated SMS/email stating that the loan was almost complete and requesting my bank statement, which I immediately provided.

After receiving no further feedback, I phoned on Monday, only to be informed that they now also required my December bank statement, which I sent straight away. Since then, there has been no communication at all — no updates, no feedback, and no response to follow-ups.

Despite this, I continue to receive the same automated SMS/emails stating that I qualify for a top-up loan or requesting bank statements that have already been submitted. This creates confusion and feels very impersonal.

I actually like Thyme Bank and would consider using it far more frequently for day-to-day banking if their communication was more transparent and responsive. Unfortunately, the lack of proper communication from the Loans Department has been a major letdown.

The service department has been fantastic, always professional and willing to help.