Poor banking

I have been calling for a whole 2 weeks now To have my account unblock and I keep on getting Agents telling they will get back to me I am on the line now a agent is letting me hold for a whole 30 min maybe she just left me hanging I am extremely upset with how they run banking I am changing back to one 5 major banks call again spoke to khutso he drop the phone in my ear so rude of him