Poor bank service!!

I am calling trying to request a settlement letter, one logs onto my profile then puts me on hold twice thereafter I am transfered to another department.

This transfer took me to the main menu which then I don't understand that your website displays a credit card specific contact number *** but then I endup with general enquiry which can't pull a settlement letter on my account. It's been 3 call transfers a 47minute call still no help!