Please Just Reverse The Money

I'm so upset with Tymebank right now. I usually send my mom money via Tymebank to Tymebank. No, it sent as a voucher. Which is not what it was supposed to do but go directly into her account. Now I called in immediately when this happened to rectify the situation and inform them that Tymebank has done an error. The advisor blatantly told me that there's nothing he can do cause of the terms and conditions. I didn't want to send a voucher. And I want it reversed. But he said he won't escalate it unless it's after 7 days. There has to be something done about this. Im just requesting the money transfered back so it can be sent correctly to my mom. I mean this is R4,000 worth of money that's sitting in a sim card she no longer has. He didn't even let me speak to a manager. TymeBank: Your Product Information request has been Resolved-Information Provided. Case ID PI-***. Help: ***