Please Improve Your Service and stop being ********s.

I contacted Tymebank yesterday at 7AM in a state of panic. I need them to transfer money from one of my savings goals to the everyday account - because I have lost a family member who was unemployed and had no funeral cover. These guys are NOT hearing me. The money is mine, it is in my account - what's the issue with overriding the waiting period?

Using the App I will only get the money in 13 days and I know there's something that can be done. The lady I spoke with yesterday told me it would be solved - firstly that call was disconnected and she NEVER called back. Instead I received an email saying that the case has been resolved - but nothing was done. I have been sending quite a number of emails but no responses.