Please help me Tymebank

It's been 7 months without being helped on tymebank with my account,I've done everything but it's still the same,even if I contact tymebank they don't respond even my emails..Tymebank what kind of people do you help?In my money i need R9 000 for my mother's treatment,I have money on my account but can't help my parent....Can you please tymebank release my money I'm begging you so that I'll be able to save my mother😭😭😭