Please Don't Use Tyme Bank it's a USELESS BANK WITH CALL CENTRE WHO ARE UNPROFESSIONAL

I have had the worst treatment from Tyme Bank and i don't recommend anyone to use it. On the 19th August 2024 i called the customer care i wanted to get a bank statement with my address on the statement as i had to send it SARS the gentleman i spoke to said i will get a statement with my address in 3 days which was supposed to be on the 21st August then come the day nothing, i called again this time i was assisted by an arrogant lady who told me i will get my statement 1st of September but said i must call in again on to get an update. On the 2nd of September i called to check i was assisted by Lesego who said i must send an utility bill with my address and gave me a case number (G243487) it will take 24hrs so that they can update my address which i did send the following day, today i call to confirm if they have received my email the lady who i spoke to is telling me it will updated in 7 days which was unfair because it looks like the call centre staff doesn't know how long it takes for an address to be verified. I asked the lady to transfer me to their supervisor but i waited 20 minutes no one picked the phone.

My adviser to South Africans PLEASE DON'T USE TYME BANK IS USELESS BANK WITH CALL CENTRE AGENTS WHO DOESN'T KNOW HOW TO TREAT CLIENTS. I WILL NEVER ADVISE ANYONE TO USE IT.

NOT A HAPPY CLIENT.

Regards,