Personal Details cannot be updated by all of Tyme bank staff

You log a simple issue with Tyme and nobody will give feedback. You get someone promising you they will call you in 24-48hrs. Next thing someone new is asking how they can help you. I have spent an entire month requesting assistance - always a new person asking if they can help you. They also give no names so nobody is ever accountable. All i need it that they update my personal details on my card. This card was never done by me, it was done by their in-store consultant, i took it for granted the complexities that come with capturing a name and id number and cellphone number. now im going from pillar to post to get this updated every single day with a new person sending me an e-mail asking what the issue is. I cannot believe it takes this long to fix one simple issue on personal details, i just cannot believe it.