PENDING APPROVAL

I tried to open a Tymebank account using the app. When it was time to verify myself the app gave an error message that says PENDING APPROVAL. I've been to the kiosk and called the customer service number numerous times but it seems no one can assist me with this error message so I can finally use the services.

The call center agents don't know anything, instead they keep transferring me to different departments and promising to get back to me. The agents at the kiosk are also just as clueless and they don't even have a system they can log into assist with verification or something.

I can't restart the process cause it says that my ID number already exists and pending approval.

A week ago I received an email from Tymebank with my tax certificate which shows that I have an ACTIVE account. If my bank account is active, why can't I login???!! This is honestly ridiculous and I'm just glad that I don't have money in that so called active account