Payments going missing

I have been using Tymebank now GoThyme since 2021 with no issues. However as of recently I have had major problems. On the Monday the30th of March 2026, I made a routine payment to two accounts I regularly make payments to yet as of Thursday the 2nd of April they have not reflected. On Wednesday when I raised my concerns on the apps helpline I was told to just wait. It is very easy to sit behind a screen and tell someone to just wait when you aren't affected by the consequences of the money going missing. I was then told by the 8th of April they will have the issue resolved. Going forward must I wait over 8 days for my transactions to maybe go through. I have been using Tymebank since 2021 but going forward can no longer trust them and will be closing my account and most likely losing the money that went missing