SQ
Shalima Q

1 reviews | Active since May 2022

07 Dec 2025, 08:39

Payment from TymeBank Still Not Reflected – No Support or Clarity

I received proof of payment from a TymeBank account on Sunday, 30 November at 20:58, but to this day the money has still not reflected in my account. This delay is completely unacceptable.

What’s even more frustrating is the lack of support. When I contacted TymeBank, I was told that only the sender can track the payment. As the person expecting the funds, I have been left with no information, no updates, and no way to verify what is happening with my own incoming payment.

A bank should provide transparency and reliable assistance when it comes to transactions. Instead, I’ve been left stressed and uncertain for days with no help from TymeBank.

This experience has been extremely disappointing, and I hope TymeBank urgently improves their payment processing and customer support.

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Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply07 Dec 2025, 14:16
Official
Hi Shalima,
We understand your frustration regarding the delay in receiving your payment, and we sincerely apologize for the inconvenience this has caused.

To assist with tracing the funds, the sender who is the TymeBank account holder is required to contact us directly. This will allow us to verify their details and initiate the necessary investigation into the payment.