Pathetic Tymebank Service - They dont under POP

The account was blocked after money was paid into the account, then i had to engage with a call center that was overaloaded and whilst paying for the call , then after trying to make on online payment, the OTP doesnt get through to me so i couldnt transact with online banking, i then try my mobile, the transaction is succesful , but then i cant get a pop. Tymebank and pop is a joke. I then have to call the call center who tells me i must wait up to 48 hours for them to send me a pop, in the mean time i dont know if my money is ****** since it has left my account, it has not recahed the recipient and i have no proof of the transaction being valid.