Pathetic Tymebank service as they ***** clients money and refuse to help you.

Absolutely disgusting service from Tymebank. They ***** money and ask you for proof that it is your money even when you give them all the proof yet they decline to help you. I demand this issue to be resolved within the next week and also a call from the tymebabk ceo. Hete is my latest email i sent to them and the respond i got was a requested letterhead from microsoft to prove a refund was made. I have 2 pending refunds from microsoft that was cleared from their side but tymebank refuse to clear it back into my account even though when you can see the money went off everytime i send them what theya sk fro then they want diffrent proof and i have just had enough. I sent them all the proof needed the screenshots of the chat the proof od the refund that was made but aoparwntly i **** thrm and they do not believe me.i swear to G*d that this bank is the best vank at *****ing and not giving service. My hard worked for money they dint give a damn about giving it back to me but it is lating there in their bank byt they refuse to put it in my account. If i dont get rwsponse and help soon i will have to take steos further and open a case of *****. I demand my money back into my account and proper assistance NOW!!

Good day,

I hope this email finds you well. I have been a struggle to get the proper assistance for this issue for about a week now. My previous issue is still pending aswell so here goes. Hopefully someone will be able to escalate and assist me asap as this really is frustrating me from my favorite brand and losing a lot of trust in the customer service and customer care aspect of this bank. I know this might be a minor issue to most people but for me thats unemployed at the moment that money goes a long way and is uregntly needed back.

I made an online purchase using my tyme bank card online on the 5th of january for a game from the microsoft xbox online store for the amount of R824.96, it was the wrong version of the game so i did an immediate refund on their website where i got the refund for the item on the same day from microsoft. The purchase and refund amount both are R824.96. Then on the 6th of january i made the same purchade again and immediately after did a refund as it was once again not the correct version as there was an issue as the product did not work again. The refund was done successfully on their side as seen on attached documents. I did contact them 2 times to verify and they said i must wait 5 days for the refund to reflict and i did wait 5 days and i also did contact tyme bank multiple times about this case and they asked for proof of the refund and the agent told me to attach the following. So please assist me with this refund in order to get my money back into my bank account. I also currently have another case loged like this one (CD-69352) for a previous fault where i also did not recieve my refund for something that happened november and this is just ridiculous as this happening for the 2nd time in a row now and its impossible to get proper help from you guys. Please assist me with this issue so that it can reflect back into my account asap. I have all the information needed to proses this refund attached. It is my money it was refunded so please may you assist me and give me a turn around time and a reason as why this takes so long to happen as no other bank have this issue. My id is ************* My name is Erich My number ***

Attached i have the proof of refunds 1st the purchase that was refunded sucesfully then 2nd the refund that i did not recieve in my account yet that i need help with. The other attachment is the chat in had with the agent from microsoft. Them the last attachment is the purchase that went off that i am still awaiting the refund for.

Hope all this information helps resolving this issue asap.

Regards, Erich Incedents opened for this issue is all as follows as they keep giving me nee numbers

CD-69352 I-905750 I-898717 I-898633 I-895520