Pathetic Support - Non-existant refund

On the 28th of June, an ATM dispensed R600 out of R2000 requested. This was clearly printed on the slip.

I contacted Tymebank via email on the 2nd of July. I received a response, requesting a copy of the ATM slip, which I immediately sent.

I received an email that the bank tried to call me to finalise the transaction.

I called and spoke to Naadiya Surtie on the 11th of July. Naadiya advised that "no case was opened by support" and requested all the previous correspondence to her direct email address. All correspondence was forwarded on the 11th of July.

I again reached out to Naadiya and Support on email trwice since, to confirm that this matter has been escalated.

I am out of pocket by R1400 for 20 days, due to the pathetic service we have to endure.

This is unacceptable.