JS
Jitesh S
1 reviews | Active since Feb 2019
13 Jul 2021, 15:12
Pathetic Service - Unprofessional Call Centre Who dont know their own systems
Absolutely pathetic service recieved from the call centre, went shopping over the weekend, with my smart shopper being linked to my tyme bank debit card much to my amazement ive been told that my smartshopper card was blocked, Tyme bank requested me to go to pick n pay and get a new card, got a new smartshopper created and called tymebank again to get my cards linked so i only have to use one card, im told that tymebank cant do it I must speak to picknpay, spoke to picknpay management who confirmed this can only be done by the bank, Extremely poor service from a bank whose support agents dont even know how their own systems and processes work
FYI Tyme bank the issue is still not resolved, and if it doesnt get resolved urgently ill be forced to change and close all my facilities with you
Helpful (0)
Replies (7)0
Replies (7)
GoTyme Bank | Formerly TymeBank's replyOfficial
13 Aug 2021, 10:35Hi Jitesh,
We are deeply sorry for the inconvenience, Please confirm if the matter was resolved , If not Kindly Provide us with your Contact number a Consultant will contact you and assist you. The TymeBank Team
We are deeply sorry for the inconvenience, Please confirm if the matter was resolved , If not Kindly Provide us with your Contact number a Consultant will contact you and assist you. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply13 Aug 2021, 10:35
Official
Hi Jitesh,
We are deeply sorry for the inconvenience, Please confirm if the matter was resolved , If not Kindly Provide us with your Contact number a Consultant will contact you and assist you. The TymeBank Team
We are deeply sorry for the inconvenience, Please confirm if the matter was resolved , If not Kindly Provide us with your Contact number a Consultant will contact you and assist you. The TymeBank Team
JS
Jitesh S's updateReviewer Update
14 Aug 2021, 14:22***
JS
Jitesh S's update14 Aug 2021, 14:22
Reviewer Update
***
GoTyme Bank | Formerly TymeBank's replyOfficial
15 Aug 2021, 10:33Thank you for sending your details, your information has been sent to a relevant team to assist you. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply15 Aug 2021, 10:33
Official
Thank you for sending your details, your information has been sent to a relevant team to assist you. The TymeBank Team
JS
Jitesh S's updateReviewer Update
15 Aug 2021, 13:00Got a phone call today from TymeBank consultant at 11:38
Repeated the same thing I did to her when I spoke to their call centre and pnp she committed to calling me back in 3 minutes with a response as she needs to speak to someone else …. Still waiting …. Absolutely pathetic service. Golden rule of customer service is don’t commit and not deliver. If anyone’s looking for a digital bank my advise is discovery bank or the new bank zero Tyme bank is a total waste of time. Don’t know why they bother adding vas if they can’t support them
Repeated the same thing I did to her when I spoke to their call centre and pnp she committed to calling me back in 3 minutes with a response as she needs to speak to someone else …. Still waiting …. Absolutely pathetic service. Golden rule of customer service is don’t commit and not deliver. If anyone’s looking for a digital bank my advise is discovery bank or the new bank zero Tyme bank is a total waste of time. Don’t know why they bother adding vas if they can’t support them
JS
Jitesh S's update15 Aug 2021, 13:00
Reviewer Update
Got a phone call today from TymeBank consultant at 11:38
Repeated the same thing I did to her when I spoke to their call centre and pnp she committed to calling me back in 3 minutes with a response as she needs to speak to someone else …. Still waiting …. Absolutely pathetic service. Golden rule of customer service is don’t commit and not deliver. If anyone’s looking for a digital bank my advise is discovery bank or the new bank zero Tyme bank is a total waste of time. Don’t know why they bother adding vas if they can’t support them
Repeated the same thing I did to her when I spoke to their call centre and pnp she committed to calling me back in 3 minutes with a response as she needs to speak to someone else …. Still waiting …. Absolutely pathetic service. Golden rule of customer service is don’t commit and not deliver. If anyone’s looking for a digital bank my advise is discovery bank or the new bank zero Tyme bank is a total waste of time. Don’t know why they bother adding vas if they can’t support them
GoTyme Bank | Formerly TymeBank's replyOfficial
16 Aug 2021, 08:43we always do our best to provide the quickest and most efficient support possible. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply16 Aug 2021, 08:43
Official
we always do our best to provide the quickest and most efficient support possible. The TymeBank Team
JS
Jitesh S's updateReviewer Update
16 Aug 2021, 09:19Please contact me for a quote on teaching your staff how to be customer centric, its nearly 24hours later and i still havent gotten a call back on a call where YOUR agent promised to call me within 3 minutes
JS
Jitesh S's update16 Aug 2021, 09:19
Reviewer Update
Please contact me for a quote on teaching your staff how to be customer centric, its nearly 24hours later and i still havent gotten a call back on a call where YOUR agent promised to call me within 3 minutes
GoTyme Bank | Formerly TymeBank's replyOfficial
16 Aug 2021, 10:58Thank you for sending your details, your information has been sent to a relevant team to assist you. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply16 Aug 2021, 10:58
Official
Thank you for sending your details, your information has been sent to a relevant team to assist you. The TymeBank Team