Pathetic service regarding *****

I called Tymebank a month ago to report a *****ulent debit order on my account. I asked them to stop this and it took them a month to refund my account. From the 1st of May until today, this company tried to debit my account 17 times. I placed my salary in my Capitec account because I was scared that this will happen. I put some money in my account for my debit orders and this morning this company debits my account AGAIN. Called Tymebank and they advised me that they cannot stop *****ulent debit orders and that I will have to stop my account and open a new one with them. How pathetic is that. So now I have to change my details everywhere because Tymebank cannot assist with ***** on my account. I will close my Tymebank account and rather support a bank that knows what they are doing.