Pathetic service from tymebank

i made an immediate payment into an incorrect account number from my capitec account to Tymebank account and the money was R2800 on the 31/05/2022. i then called both bank to notify them with error i made and could not be assisted. i feel that this is really unfair for me to just let go a lot of money to down the drain without any help from the two banks. i just want to close the account with capitec as their agents were not even willing to assist and very rude. im just so disappointed and would not even recommend any of the two banks to anyone. Their service si so pathetic and not even user f