Pathetic service

I called the call centre waited just under 10 minutes and got no answer. I emailed to find out if I could have an agent call me back because I seriously don't have airtime to waste waiting so long. My request was to update my phone number over the phone as I am on holiday and nowhere near a Pnp or Boxer store. Get a reply stating I should log onto the app but I can't change my number there says 8 should visit a kiosk. In the reply it says visit a kiosk yet I said 8m nowhere near a store.

Service sucks with waiting so long to get an agent it's pathetic. Capitec is so much easier to get hold of