Pathetic service

I have been with Tymebank since they have started. Tomorrow I am goign to open an account at Capitec. Have been struggling the ENTIRE DAY to register my account for internet banking. Wasted my time and a lot of airtime calling the call centre two times for assistance. The first lady was very rude, did not give me a chance to speak, and barely helped me. The second lady was very nice, promised to call me back about two hours ago, and I am still waiting for her call. I will move my account to a bank that will help me when I need help. First time calling the call centre and very disgusted with the fact that not even the bank itself can explain why my account does not want to register for internet banking. Pathetic is not the word. You cost me an entire day of business, a lot of airtime, and a lot of my time. Thank you for nothing.