PATHETIC SERVICE!!!!!

Extremely dissapointed in this bank. We are waiting for an international transfer that was made on 19 April 2022, and just no help forthcoming. Every time you phone you have to resend the proof of payments etc, It has now been 3 weeks, and simply because they do their SWIFT transfers via other banks. How is this even possible???? I have received money that was transfered later than this to FNB already. and all I get from Tyme is to be sent from pillar to post. Had you been upfront about our LACK OF ABILITY TO PERFORM NORMAL BANKING TRANSACTIONS, we would NEVER have chosen you. Pathetic!!!