Pathetic service

I have been trying to get a hold of Burbank as my profile has been blocked ,I spend over R100 on airtime at a time and still no body is able to assist,I went to pick n pay yesterday the assistant have me the phone and dialed the customer service department and said she is on tea break and went away ,I was on the phone and after 30 minutes being on hold an agent answered and said she has to transfer me ,I was left on hold for 45 minutes and still nobody attended to the call ,I need this sorted asap but the staff is extremely unhelpful and still my profile is blocked and I have money going into the account ,if I have a problem with my money being put in the account ,tymebank will be responsible for this funds