Pathetic disgusting service

Case - CD-180386

Upon lodging my complaint on trustpilot and helopeter, I received a call from the complaints department. I have advised that I spent over R300 in airtime to Marriam botha and Refilwe at the customer care empty promises were made. Today is day 3 and I am yet to get a response from anyone regarding my reversal and im stranded in Johannesburg.

I am sure all call are recorded, go back on the calls on the 7/72025 just before 18pm where I was advise to urgently send the rejection from safair and the team manager and back office would immediately do the the reversal. This never materialized.

What is most disappointing is that despite being a loyal customer, no one was willing to go the extra mile to help me during this critical time. The lack of support and urgency shown was both frustrating and disheartening.

I urgently request that a senior representative contact me on *** to address this matter. I am appauled and livid that the treatment and service i am receiving for my own money is disgusting.