1 reviews | Active since Jan 2025
Pathetic - debit hold - excuses and lies
Absolutely pathetic service.
I received my deposit back from my previous rental agency after moving. An amount of just over R15k that is placed on debit hold.
10 calls in total to Tymebank, 7 which were hung up on me, 2 successful calls and one where I ran out of airtime being placed on hold so much. Two consultants promised that the debit hold would be lifted in 4 hours after sending proof of payment.
Almost 48 hours later and how you claim that the proof of payment **** and you can't trace the payment...
I can trace the payment from FNB, my friends can and so can the rental agency. Absolutely *********** *******.
My account is frozen and I cannot access my own funds. Pay back my funds, don't recommend tymebank to anybody as I feel this issue will arise ever time I receive a large amount of cash into my accounts. I am very unhappy and want to close my accounts.
Will be reporting the matter to the NFO.
Have not even received feedback or reference numbers. Disgusting.
We sincerely apologize for the inconvenience and frustration this situation has caused. We understand how important it is for you to access your funds, and we are committed to resolving this matter as quickly as possible. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
We sincerely apologize for the inconvenience and frustration this situation has caused. We understand how important it is for you to access your funds, and we are committed to resolving this matter as quickly as possible. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.