Pathetic customer service, and violation of customer's right of access to their savings/ money

I called TymeBank on the 27th of February 2024, after encountering challenges with making a payment. The consultant assured me that I will receive a call from ***** Dept within 30 minutes to resolve my issue, after hanging up, I received an sms informing me that my issue will be attended to within 7 working days.

I have been calling ever since, but I am not getting any help, this is despite clearly mentioning that I need to use this account for survival. Nxa

I opened the account 4 months ago, and it has been ON-HOLD 4 times so far, this is really frustrating