Pathetic Communication and Customer Support

Yuck, yuck, yuck, and more yuck. I cannot fathom how anyone is considering investing in or using this bank. A loan shark would be more effective. I just wanted to settle my loan and emailed them for a settlement quote. They told me to download their banking app, which I did. I was told they would send a code for me to register on the app. Never got it.

Eventually, I just proceeded to register myself on the app. The app said I was blocked and to call the customer service call centre. I did so and was on hold/talking to staff for what amounted to HOURS (I have screenshots and recordings). I was told to go the ***** department, the loan department, the accounts department, and back again to the customer service centre. They should have just sent me to the moon. What did I get? Nothing. The last customer service rep even hung up on me. My last straw.

Spare yourself the grief. Do not use this bank even if your life depends on it.