Pathetic and disgusting service

Absolutley pathetic service. I had a Credit Card with Tymebank, which they gave me a Bank Account with supposedly zero fees with. I have since closed the Credit Card account, and have been trying for weeks to get my bank account closed, as I am not using it, and they are charging me R7 per month fees for an inactive account. Because there is a positive balance of R8 in the account they refuse to close it. I do not have access to the online banking - it has blocked me out, and neither do I have a debit card, as one was never issued to me. I aslo live 60 km from the nearest Pick and Pay that has a Tymebank kiosk - i am not travelling 120km to get this sorted! This should be able to be done by them online! Without withdrawing that R8, they keep rejecting the closure of my account! This is really pathetic and disgusting service!