Pass after challenges

I opened an account about a two months ago. I got my salary paid into the account only to learn that i couldn't access it. I paid some accounts from it as long as it was less than 2000, as that was the limit, which i was not aware of. Then i tried to contact the call center, who sent me to the machine in the Pick n Pay store, When i got to N1 City PnP store, the Ambassador sent me to contact the call center. She had such bad attitude, but not interested in solving or addressing my problem. She kept sitting on her phone even though she was talking to me that I was not initially sure that she was interacting with me. I went to the information help desk in PnP, the ladies were very helpful. They took my no and promised to pass it onto the Manager What saved the day eventually was the Manager Mr Masdorp. He called me, explained the process and guided me as what needed to be done.