Pain of losing while watching and being penalized for a mistake.

My first experience and hopefully will be my last one . Tymebank app should be upgraded like others banks. I sent money by mistake to someone. When confirming with the receiver, they said it's not my contact you did a mistake. Immediately I went to my app try to reverse my money...dololo reverse option... I've contacted customer service, they said you should wait for 7 days , your money will bounce back if the person didn't redeem the voucher .Felt so bad because tymebank is a growing bank, why they don't have improved systems like other banks.