Overpromise and Underdelivery
After numerous attempts in getting any constructive feedback from TymeBank regarding my own funds,I'm still left with no feedback and promises of being contacted.TymeBank takes absolutely no responsibility for their non existing customer services.Everytime I make contact, it's always the same story "We will escalate".
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Replies (4)0
Replies (4)
GoTyme Bank | Formerly TymeBank's replyOfficial
10 Jul 2025, 14:49Hi Candes,
We sincerely apologise for any inconvenience caused. We have taken your details to look into your complaint.
We sincerely apologise for any inconvenience caused. We have taken your details to look into your complaint.
GoTyme Bank | Formerly TymeBank's reply10 Jul 2025, 14:49
Official
Hi Candes,
We sincerely apologise for any inconvenience caused. We have taken your details to look into your complaint.
We sincerely apologise for any inconvenience caused. We have taken your details to look into your complaint.
's updateReviewer Update
10 Jul 2025, 15:05For the last 3 months, you have failed in resolving my disputes so technically you guys are not sincere nor sorry for the inconvenience caused.All you do is swift blame to Visa and Temu but never ever assist and adress the customers concern. I will log a complain everyday if I have to,in order for you guys to ACTUALLY attend to my queries regarding my own funds.
's update10 Jul 2025, 15:05
Reviewer Update
For the last 3 months, you have failed in resolving my disputes so technically you guys are not sincere nor sorry for the inconvenience caused.All you do is swift blame to Visa and Temu but never ever assist and adress the customers concern. I will log a complain everyday if I have to,in order for you guys to ACTUALLY attend to my queries regarding my own funds.
's updateReviewer Update
14 Jul 2025, 11:30According to VISA the case was handed back to TymeBank 5 weeks ago as investigation was concluded. When is the excuses going to end?this matter was reported in April.If I'm struggling to get back such a small amount, how can I trust a bank with in future with my money.
's update14 Jul 2025, 11:30
Reviewer Update
According to VISA the case was handed back to TymeBank 5 weeks ago as investigation was concluded. When is the excuses going to end?this matter was reported in April.If I'm struggling to get back such a small amount, how can I trust a bank with in future with my money.
GoTyme Bank | Formerly TymeBank's replyOfficial
15 Jul 2025, 08:23Hi Candes, we aren't making excuses, please send us the communication with VISA.
GoTyme Bank | Formerly TymeBank's reply15 Jul 2025, 08:23
Official
Hi Candes, we aren't making excuses, please send us the communication with VISA.