Outrageous delay in opening of an account

Have been trying to open an account since Feb 2019 and despite receiving a welcome message, I have been unable to open this account.

I logged query with the call centre ***and was promised that someone would call back with 48 hours. I am given ref LUR468. at this stage the agent advised the delay is because I didn't complete my residential address.

Two weeks later I was still waiting for call. Called the helpdesk again, given the same promise of 48 hours but three weeks later I was still waiting.

Submitted an email. got an almost immediate response however the call only happened a few days later.

Now the agent advises that they have identified a ***** listing on my name. that is incorrect as I don't have a ***** listing, rather I have a protective registration listing with SAFPS. Clearly the agent didn't know how handle the PR listing.

Was reassured I shall get feedback shortly, that was some three weeks ago.

Called the helpdesk again today (21/5/19) spoke to Katlego, he gave me the same song and dance apologising for the delay advising that the application is still waiting approval.

Surely it doesn't take a digital bank four (4) months to approve / reject an application !!