Opening *****ULENT ACCOUNTS with innocent ID holders numbers.

My son and I went together to a Tymebank Kiosk at The Workshop in Durban.Him being so excited ,I also decided to open an account or try. Lo and behold they say the devil is a **** and in the small details ,my poor son who when it was his time to open the account (Mind you zero POPIA/Security, as they don't even ask for an ID) apparently an account was already opened with his ID number ,we where further told to call the ***** department ourselves. So I refused and the lady offered to check again and found the cellphone number registered was not even my sons and that the account was opened exactly 1 day after he turned 18 in 2024. Imagine the horror , so with no access to a proper Customer Service station desk, I decided to call and failed eventually dialed the International number amd got through, guy was going to ail us a letter to take to the police station that never materialize(suspect it got lost in somewhere in the fibre line) This took place Saturday 8 November 2025. We went home as we were advised to wait foe this letter...Now today 10 November 2025 at 15h54 he received an sms to state they have recived his query and will give yo the ***** department to investigate. Guess what 2 minutes later they send another sms to state they have declined our request to investigate the ***** as apparently his private information was "compromised ".Now Tymebank you tell us so there is nothing you can do after *****ulently opening an account with proper verification? Accor**** to you giys the ibformation dont match.TYMEBank you need to resolve this and I wont STOP ,I will utilize every platform and connections to show how you guys really work ,don't mess with my sons future out of greed.