Online banking

TymeBank put my account on debit hold after I used one their agent work tablet to get my statement,when I called they said I used a blacklisted phone really? How could a work tablet be blacklisted? I have so much money calling the because with emails is useless communicating them..... yesterday they managed to remove the debit hold now my account is disabled 😩😩 this is the worst service I have ever got on south African banks . Their online app is not user friendly it can't do a face recognition Consultants never get back to you to check if my query is resolved...they managed to debit what I owe them but I can't pay my debts and this is affecting me negatively..TymeBank can I just get my funds and after close this account permanently...I am not a victim of ***** your tablet caused all this and I must suffer.