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Portia M

1 reviews | Active since Dec 2025

12 Dec 2025, 17:45

On the 27/11/2025, I accidentally transferred money to the wrong bank account

On the 27/11/2025, I accidentally transferred money to the wrong bank account. Within an hour, I managed to get hold of Tym bank, explained the situation, and they checked the account where the money went to. They told me that the money had not been used, so they froze that account and gave me a case number, telling me that I must wait as they were busy with the investigation. Today, they sent a message telling me that the case was unsuccessful.

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Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply13 Dec 2025, 10:33
Official
Hi Portia,
We're sorry to hear that. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.