NZ
Ntsabi Z
1 reviews | Active since Feb 2026
02 Feb 2026, 22:07
On the 13 of January...
On the 13 of January 2026 I called Tymebank to change my personal details then they asked me to email my copy of marriage certificate and my id on the new surname I did exactly that there was no response I then made a follow up email on the 25 January 2026 until now they have not responded or changed my details I am really disappointed and all I need now is to close this bank account as I was intending to use it for my salary I rather save myself more trauma
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GoTyme Bank | Formerly TymeBank's replyOfficial
03 Feb 2026, 09:19Hi Ntsabi,
Thank you for taking the time to share your experience. We are genuinely sorry to hear that we didn’t meet your expectations and understand how frustrating this must have been. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
TymeBank Team
Thank you for taking the time to share your experience. We are genuinely sorry to hear that we didn’t meet your expectations and understand how frustrating this must have been. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
TymeBank Team
GoTyme Bank | Formerly TymeBank's reply03 Feb 2026, 09:19
Official
Hi Ntsabi,
Thank you for taking the time to share your experience. We are genuinely sorry to hear that we didn’t meet your expectations and understand how frustrating this must have been. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
TymeBank Team
Thank you for taking the time to share your experience. We are genuinely sorry to hear that we didn’t meet your expectations and understand how frustrating this must have been. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
TymeBank Team