KM
Kevin M
1 reviews | Active since May 2026
02 May 2026, 20:24
******* of high note
Dear Tymebank loans
Kindly note that yesterday I took a TOP-UP loan and settled my existing loan as well on the 23 April 2026 . As result why did you guys debit my account today after I have settled the previous loan as per the attached document before taking an existing loan .
See the below :
Capitec: Debit Order -R1 189.89 from MAIN ACCOUNT; Ref TYME LOANSC6XP88B 260424DEBICHECK 311679; 24-Apr.
Please refund me bank my R1189.89 before I make a debit order reversal or better yet report you to the media or ombudsman
Helpful (0)
Replies (3)0
Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
04 May 2026, 09:17Hi Kevin,
Thank you for bringing this matter to our attention, we apologize for the inconvenience and frustration this has caused. We understand how important it is for you to have this resolved quickly and correctly. Please note that we are investigating the issue and someone will reach out to you shortly.
Kind Regards,
Gotyme Bank Team.
Thank you for bringing this matter to our attention, we apologize for the inconvenience and frustration this has caused. We understand how important it is for you to have this resolved quickly and correctly. Please note that we are investigating the issue and someone will reach out to you shortly.
Kind Regards,
Gotyme Bank Team.
GoTyme Bank | Formerly TymeBank's reply04 May 2026, 09:17
Official
Hi Kevin,
Thank you for bringing this matter to our attention, we apologize for the inconvenience and frustration this has caused. We understand how important it is for you to have this resolved quickly and correctly. Please note that we are investigating the issue and someone will reach out to you shortly.
Kind Regards,
Gotyme Bank Team.
Thank you for bringing this matter to our attention, we apologize for the inconvenience and frustration this has caused. We understand how important it is for you to have this resolved quickly and correctly. Please note that we are investigating the issue and someone will reach out to you shortly.
Kind Regards,
Gotyme Bank Team.
KM
Kevin M's updateReviewer Update
04 May 2026, 09:37Dear Tymebank
Please stop lying because I have been waiting for your reponse 48hrs response for over 1 week now
Please stop lying because I have been waiting for your reponse 48hrs response for over 1 week now
KM
Kevin M's update04 May 2026, 09:37
Reviewer Update
Dear Tymebank
Please stop lying because I have been waiting for your reponse 48hrs response for over 1 week now
Please stop lying because I have been waiting for your reponse 48hrs response for over 1 week now
GoTyme Bank | Formerly TymeBank's replyOfficial
04 May 2026, 09:46Hi Kevin,
Please accept our sincere apologies for the inconvenience caused. We understand your concern and would like to assure you that this matter is currently under investigation to determine why the debit order was processed after settlement.
Kind regards, GoTyme Bank | Formerly TymeBank
Please accept our sincere apologies for the inconvenience caused. We understand your concern and would like to assure you that this matter is currently under investigation to determine why the debit order was processed after settlement.
Kind regards, GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply04 May 2026, 09:46
Official
Hi Kevin,
Please accept our sincere apologies for the inconvenience caused. We understand your concern and would like to assure you that this matter is currently under investigation to determine why the debit order was processed after settlement.
Kind regards, GoTyme Bank | Formerly TymeBank
Please accept our sincere apologies for the inconvenience caused. We understand your concern and would like to assure you that this matter is currently under investigation to determine why the debit order was processed after settlement.
Kind regards, GoTyme Bank | Formerly TymeBank