Nothing works at this bank... the system nor the consultants

Do not waste your time, energy, effort with Tymebank. Their call centre agents are extremely confused and have zero understanding of what they are doing or what their job requires them to do! A simple Debi check approval has taken days and days. I send them proof that I have accepted the debi check and still nothing, they speak you you in such a condescending manner as if we don't know how to approve a debi check mandate yet its their stupid system that doesn't work! Every single call is a different excuse and a different story. I requested to speak to a team leader and was transferred to the survey line. The holding time to actually speak to a consultant can take up to an hour. You better have enough time on your hands and being sent from department to department if you plan on dealing with Tymebank.